Refund Policy

All sales are final

Fresh flowers are perishable, and we begin sourcing and designing your arrangement as soon as your order is placed. For that reason, we don't offer refunds, returns or exchanges on any order. This includes:

• Arrangements that have been delivered or picked up
• Custom arrangements ordered by phone
• Delivery charges

This policy applies to every order, whether it's placed on our website, by phone or in our shop.

Changes to your order

If you need to change something about your order, such as the delivery address, date or card message, call us at (718) 238-6978 as soon as possible. We'll do our best to update your order if it hasn't left our shop yet, but we can't guarantee that a change will be possible.

Delivery issues

We can't offer a refund or credit when an order can't be delivered as planned because of the information we were given or changes we weren't told about, including:

• An incorrect or incomplete delivery address, or the wrong funeral home
• A service that was moved, rescheduled or cancelled
• A recipient who refuses the delivery or isn't available to receive it

Please check the delivery details carefully before placing your order, and call us right away if anything changes.

Substitutions

Flower varieties and colors change with the seasons. If a flower in your arrangement isn't available, we'll substitute flowers of similar quality and value and keep the overall look and feel of the design. Substitutions aren't grounds for a refund.

If something isn’t right

We take great care with every piece we make. If you have a concern about the quality of your arrangement, call us within 24 hours of delivery and, if you can, send us a photo. We'll look into it, and if the problem is our error, we may repair or replace the arrangement at our discretion. We don't offer cash refunds for quality concerns.

If we can’t fill your order

In the rare case that we can't fill an order at all, for example because the delivery address is outside our delivery area, we'll contact you to arrange an alternative. If we can't agree on one, we'll refund the amount you paid for that order to your original payment method.

Questions about a charge

If you have a concern about a charge, please contact us first so we can look into it. By placing an order, you agree to this Refund Policy and our Terms & Conditions. If a payment dispute or chargeback is filed, we'll provide our payment processor with the records of your order, including this policy and confirmation of delivery.