Privacy Policy

Information we collect

When you place an order online or by phone, we collect:

• Your contact and billing details: name, billing address, email address and phone number
• Delivery details: the funeral home or delivery address, delivery date, viewing start time, name of the deceased and your card message
• Payment details, which you enter at our secure checkout and which are processed by our payment processor. We don't store your full card number.
• Anything else you choose to tell us about your order

When you visit our website, some technical information is collected automatically, such as your IP address, browser and device type, the pages you visit, and the date and time of your visit.

How we use it

We use your information to:

• Make, deliver and confirm your order
• Process your payment and help prevent fraud
• Contact you about your order, for example to confirm details or tell you about a delay
• Keep records for accounting, tax and legal purposes
• Keep our website running securely and improve it

We use your email address to send your order confirmation and updates about your order.

How we share it

We don't sell your personal information or share it with other companies for their own marketing. We share it only as needed to run our business:

• Payment processing. Our payment processor receives your payment details to complete your purchase and screen for fraud.
• Delivery. Our own team delivers every arrangement, so we don't pass your delivery details to outside couriers. The recipient or venue receives the arrangement and your card message.
• Service providers. Companies that host and maintain our website and email may handle information on our behalf so we can operate.
• Legal reasons. We may share information when the law requires it, or to protect our rights, our customers or others.

Cookies and outside services

Our website uses cookies, small files stored by your browser, to keep items in your cart and complete checkout. These cookies are needed for our online store to work.

Some parts of our pages, including our fonts and the map showing our shop, are loaded from Google and other content delivery services. When your browser loads them, those providers receive your IP address and basic browser information, and Google's map may set its own cookies. We may also use analytics tools to understand how visitors use our site.

You can block or delete cookies in your browser settings, but the cart and checkout may not work without them. Links to other sites, such as our Instagram page, are covered by those sites' own privacy policies.

How long we keep it

We keep order information for as long as we need it to fill your order and to meet our legal, tax and accounting obligations.

How we protect it

Our website uses an encrypted (HTTPS) connection, and card payments are handled by a payment processor that meets card industry security standards (PCI DSS). Only the people who need your information to fill your order can access it. No system is completely secure, but we take reasonable steps to protect the information you share with us.

Your choices

You can ask us to show you, correct or delete the personal information we hold about you by calling us or writing to us at the address below. We may need to keep some information, such as order records, when the law requires it. If you live in a state that gives you additional privacy rights, contact us and we'll respond as the law requires.

Children’s privacy

Our website isn't intended for children under 13, and we don't knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.